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Duty Manager (Full-Time) | Crowne Plaza Sydney Coogee Beach

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, New South Wales, Sydney

Hotel: Sydney Coogee Beach (SYDCB), 242 Arden Street, PO Box 558, 2034

Job number: 105978

There’s nothing complicated about dealing with business people. 

They’re just people. Doing business. 

By day, international marketing superhero. By night: fluffy bath robe and a box set. 

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. 

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
Leading the way – managing guest experiences, team performance and hotel operations
Prioritising workload and ensuring your team deliver authentic, memorable experiences
Developing your team’s skills to drive results that positively impact on hotel performance
Having authentic conversations with guests to resolve issues, queries or concerns
Being first point of contact for any critical emergency situations
What we need from you:
 The right to work in Australia
  A valid NSW RSA certification
 Basic First Aid/CPR certification
 Bachelor degree or diploma in hospitality management, or related equivalent discipline
2 years’ front desk / guest service leader experience
 Fluent in spoken and written English 
A second language is preferred 
Business acumen and understanding of financial reports
Motivated self-starter who genuinely enjoys working with people
Excellent communication, problem solving, reasoning and conflict resolution skills
Long periods of standing in the front desk areas and occasional lifting of heavy items
Working knowledge of hotel property management systems like Opera.
Willingness to work evenings and weekends 
What you can expect from us: 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  
So, join us and you’ll become part of our ever-growing IHG global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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