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Duty Manager - Holiday Inn Express Singapore Serangoon

Hotel Brand: Holiday Inn Express
Location: Singapore

Hotel: Singapore Serangoon (SINSG), 270 Jalan Besar

Job number: 109558

Job Highlights

  • Duty Meal
  • Birthday Off
  • Flexi Benefit
  • Insurance Coverage
  • Learning and Development Opportunities
  • Special Employee rate at all IHG Hotels worldwide

Job Description


  • Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
  • Provide mentoring to Guest Services Agents, coaching and regular feedback to help manage conflict and improve employee engagement
  • Ensure the team is job trained and has the tools and equipment to complete job duties.
  • Ensure ‘one team approach’ and quality service through daily communication and coordination
  • Develop programs that drive improvements in team member engagement and are aligned with brand service behaviors
  • Develop, implement and monitor team member succession planning to ensure future strength.
  • Responsible for GSA training / rostering / coaching as directed by the Rooms Division Manager or Operations Manager
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns
  • Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Make time to interact with guests, solicit feedback and build relationships.
  • Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.
  • Perform any other duties as assigned by the Rooms Division Manager or Operations Manager.


  • Diploma or equivalent in Hotel Management or related field.
  • 2 years of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.
  • Adaptable in shift work schedules and may be required to work nights, weekends, and/or holidays.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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