Duty Manager - Holiday Inn Express Singapore Serangoon
Hotel Brand: Holiday Inn Express
Hotel: Singapore Serangoon (SINSG), 270 Jalan Besar
Job number: 109558
- Duty Meal
- Birthday Off
- Flexi Benefit
- Insurance Coverage
- Learning and Development Opportunities
- Special Employee rate at all IHG Hotels worldwide
- Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
- Provide mentoring to Guest Services Agents, coaching and regular feedback to help manage conflict and improve employee engagement
- Ensure the team is job trained and has the tools and equipment to complete job duties.
- Ensure ‘one team approach’ and quality service through daily communication and coordination
- Develop programs that drive improvements in team member engagement and are aligned with brand service behaviors
- Develop, implement and monitor team member succession planning to ensure future strength.
- Responsible for GSA training / rostering / coaching as directed by the Rooms Division Manager or Operations Manager
- Respond to guest complaints and ensure corrective action to resolve their issues / concerns
- Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Make time to interact with guests, solicit feedback and build relationships.
- Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.
- Perform any other duties as assigned by the Rooms Division Manager or Operations Manager.
- Diploma or equivalent in Hotel Management or related field.
- 2 years of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.
- Adaptable in shift work schedules and may be required to work nights, weekends, and/or holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.