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Duty Manager

Hotel Brand: InterContinental Hotels
Location: Lebanon, Beirut

Hotel: InterContinental - Phoenicia Beirut (BEYHA)

Job number: EMEAA34079

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental®️ brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. InterContinental Phoenicia Hotel in Beirut is looking to hire a Duty Manager. Overlooking the Mediterranean, the Phoenicia Intercontinental with 446 rooms and suites and 33 apartments, along with 5 F&B outlets, and one of the largest banquet facilities in Lebanon, will reopen its doors after two years to embrace the community where it operates with the glaring luxury it represents.

Your day to day

As Duty Manager, you will be responsible for responding to guests’ needs and resolving related problems, checking all correspondence for guest arrival dates ensuring all requests are met, analyzing and approving discounts and rebates, promoting in-house facilities sales, and monitoring appropriate standards of conduct, uniform and appearance of the front of house staff.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for: • Bachelor’s degree or equivalent in Hospitality Management or related fields • Minimum of 4 years’ experience in a luxury Hotel environment with Front Office supervisory experience  • Excellent verbal and written English communication skills • Ability to understand and generate a variety of financial reports

What we offer

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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