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Duty Manager

Hotel Brand: InterContinental Hotels
Location: Australia, Queensland, Hayman Island

Hotel: InterContinental - Hayman Island Resort (HISHA)

Job number: EMEAA21362


About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.




Your day to day

As Manager on Duty, you’ll direct and oversee all aspects of the Guest Services operations including; Front Desk, Instant Service, My Concierge Service, Porter Services, Transport Services and Activity Services to deliver a memorable and unique guest experience and bring the brand to life. Where the Resort Manager, General Manager is not present, this role is responsible for the overall operation of the business.




What we need from you

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations. Ideally you will have previous experience in the hospitality industry and be able to provide a high-level of service excellence to InterContinental Hayman Island Resort’s valued guests.




What we offer

  • World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.

 

  • An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.

 

  • Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.

 

  • IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

 

  • Part of the Queensland ‘Work in Paradise' initiative offering up to $1500 in incentives + a $250 Job Start Travel Bonus for eligible new starters.

 

 

 

We are proud to be a part of the IHG family and we know you will be too.

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