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Doorperson - InterContinental Melbourne The Rialto

Hotel Brand: InterContinental Hotels
Location: Australia, Victoria, Melbourne VIC

Hotel: InterContinental - Melbourne (MELHA)

Job number: EMEAA32149

About Us

Join us in sharing the story of our rich heritage, surrounded by 1890s architecture adorned with two unique and stunning gothic-style facades. InterContinental Melbourne the Rialto is nestled on legendary Collins Street in the heart of Melbourne's Central Business District. We are part of the world's first truly global luxury hotel brand, InterContinental Hotels and Resorts and our hotels feature in the most discerning locations in every corner of the planet. Our colleagues thrive on proudly sharing their local knowledge on Melbourne’s best kept secrets and experiences, through local landmarks or experiences delivered to your room. We provide a global experience through a local lens every day, so if you are motivated to providing memorable guest moments and enjoy sharing your Melbourne-insider wisdom, take the time to apply now.

Your day to day

You'll be responsible for assisting with the arrival and departure of our guests and managing our guest's needs. You will need to ensure that each of our guests have an authentic Melbourne experience and that their stay is pleasant and memorable. You will need to offer immediate assistance to guests with heavy packages, coats, and suitcases. You will need to transfer, store and handle guests' luggage and property and provide information to guests about the hotel facilities and services as well as providing information on Melbourne. You will also need to assist guests with directions and you will need to be able to safely park and retrieve guest's vehicles.

What we need from you

As our next doorperson, you will be part of the Concierge team which has a major role in ensuring our guests have great things to say about InterContinental Hotels & Resorts. Our goal is to turn our guests into ambassadors for our brand. Ideally, you will have excellent communication skills, willing to work shifts, weekends and/or public holidays and be pleasant, friendly and eager to provide excellence in customer service. You must hold a valid driver's license to be eligible for this role.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. (A discount on your grocery shop each week and many big name retailers? This is too good to be true!?) We are proud to be IHG and we know you will be too. Visit to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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