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Director of Human Resources / Holiday Inn Singapore Orchard City Centre

Hotel Brand: Holiday Inn
Location: Singapore, Central Singapore, Singapore

Job number: EMEAA27260

About Us

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Director of Human Resources at Holiday Inn Singapore Orchard City Centre. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:


Your day to day

• Oversee all aspects of Human Resources for both hotels including but not limited to rolling out new HR initiatives, Recruitment, Compensation & Benefits, Employee Relations, Recognition & Training

• Ensure policy compliance for all hotel team members • Build and promote a positive team culture while ensuring our guests' experience is unique and brings the brand to life

• Act as a business partner to the General Manager and leadership team on all people-related issues

• Assist in the creation of and work within the established HR department budget

• Monitor staffing and labour standards to manage costs

• Mitigate financial risks associated with employee relations issues

• Identify and analyse local compensation and benefits practices to ensure financial competitiveness

• Create programmes to foster teamwork and a positive work environment for all team members

• Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes and related programmes to foster productivity and enhance performance

• Conduct new team member orientation by providing information on hotel or Company standards, policies, procedures and team members benefit programmes

• Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes

• Recommend and/or initiate salary, disciplinary and or other staffing/human resources-related actions in accordance with hotel or company rules and policies

• Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs

• Stay current on market trends and local changes that impact guest satisfaction

• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction

• Work with department managers to develop initiatives to achieve service behaviour standards and drive continuous improvement in the guest experience

• Develop awareness and reputation of the hotel and the brand in the local community and promote team members' involvement in the local community

• Ensure compliance with relevant employment laws and hotel or company policies and procedures

• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs and supervisory issues.


What we need from you

• Bachelor’s degree in Business Administration, Human Resource Management or equivalent

• Must have at least 2 years’ experience in the same capacity in hotel industry

• Strong knowledge in local labour laws

• Strong leadership qualities to lead and motivate a team

• Excellent communication and presentation skills

• Highly meticulous with a strong attention to details

• A hands-on person, able to multi task and have and have good time management skills

• Ability to thrive in a dynamic environment

• Highly motivated with a strong 'can-do' attitude

• Have a vibrant personality


What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including: -

• Duty meals

• Birthday Leave on your birthday month

• Monthly LOVE Hour

• Medical, dental & optical benefits

• Insurance Coverage - 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow opportunities


What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,900 hotels in over 100 countries around the world.


So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to


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