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Director, Franchise Performance Support

Hotel Brand:
Location: China, Beijing, Beijing
China, Guangdong, Shenzhen

Hotel: Corp Beijing, Room 101, 9th Floor, Building 2, No. A-2 Jiangtai Road, Chaoyang District, 100096

Job number: 109553

Primary Location: Beijing 

Secondary Location: Shenzhen


Key Accountabilities

  • One point of contact for Franchise Full-Service hotels Owners and General Managers
  • Managing great partnerships & relationships with Owners and hotel GMs to optimize the value of IHG brands and services, and to ensure compliance with quality and operational standards
  • Responsible in achieving overall Franchise Full-Service hotels Winning Metrics and RevPar in Greater China within the assigned portfolios of hotels
  • Drive hotel performance through providing support and guidance to hotel General Manager and/or Owner


Key Skills & Experiences


  • Bachelor’s degree or equivalent in Business Management / Hotel Management


  • Previous corporate based hospitality roles (preferable)
  • At least 5 years in hotel operations management experience. Preferably with prior experience in managing a cross-brand portfolio of hotels
  • China work experience and fluency in Chinese required
  • In-depth knowledge of operations to include quality, hotel operations, and marketing/sales principles

Technical Skills and Knowledge

  • Excellent leadership capabilities
  • Effective communication and presentation skills
  • Excellent interpersonal skills to build relationships across key stakeholders
  • Excellent problem solving, organizational skills & strong influencing and negotiating skills to deal effectively with different owners with balancing against IHG objectives
  • Technology savvy with excellent administration ability

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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