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Director F&B

Hotel Brand: Hotel Indigo
Location: United States, California, Los Angeles

Hotel: Los Angeles Downtown (LAXFS), 899 Francisco St, 90017

Job number: 106066

Role Purpose

As Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements. 

Key Accountabilities


  • Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers. 
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues. 
  • Train colleagues to make sure they deliver with compliance and to the standards we expect.
  • Drive a great working environment for teams to thrive - linking up departments to create sense of one team. 
  • Promote teamwork and quality service through daily communication and coordination with other departments. 
  • Recommend or initiate any HR elated actions where needed.

Guest Experience

  • Make sure all food and beverage equipment is in operational condition and regularly cleaned.
  • Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
  • Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction. 
  • Analyse guest insights to identify and meet customer expectations and build on guest loyalty. 
  • Regularly communicate with guests to ensure expectations are met. 

Responsible Business

  • Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions. 
  • Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef. 
  • Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste. 
  • Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
  • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done. 
  • May also serve as manager on duty. 


  • Help prepare the hotel’s annual budget and the setting of departmental goals. 
  • Monitor budget and control expenses with a focus on food, beverage, and labour costs. 
  • Working with the catering office, identify additional sales opportunities to enhance revenue. 
  • Drive promotions that deliver great dining experiences for guests at a good value. 
  • Make sure credit and financial transactions are handled securely.


This is the top food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors.   

Key Skills & Experiences

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field 
  • 4+ years’ related experience, including management experience 
  • Must speak local language 
  • Must obtain certifications or permits as required by local governmental agencies. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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