Crowne Plaza Shenzhen Nanshan - General Manager 深圳深铁皇冠假日酒店 - 总经理

Your Day to Day

People 

•Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy 

•Develop, implement and monitor team member succession planning to ensure future bench strength 

•Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance 

•Oversee HR related actions in accordance with company rules and policies

•Effectively managing owner relationship and partnership include all key stake holders

Guest Experience

•Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards 

•Drive improvement in guest satisfaction goals. 

•Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations 

•Speak to guests – ask for their feedback and build relationships 

Financial

•Prepare annual capital, cash flow and sales and marketing plans.

•Analyse financials to drive revenues, future profitability and maximum return on investment 

•Use distribution channels and technology platforms to drive revenue and maximise market share 

•Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position 

Responsible Business

•Ensure a safe and secure environment for guests, colleagues and hotel assets  

•Act as public relations representative to raise awareness of hotel and brand in local community.  

•Drive team member involvement in community organisations, activities and businesses 

•Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint 

•Perform other duties as assigned. May also serve as manager on duty

What we need from You

•Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 

•Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience

•Experience required may vary based on size and complexity of operation 

•Must speak fluent English and preferably to be able to converse in local language

•Other languages preferred

What We Offer

We’ll reward all your hard work with a competitive salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.