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Crowne Meetings Director - Crowne Plaza Resort Salalah

Hotel Brand: Crowne Plaza
Location: Oman, Dhofar, Salalah

Job number: EMEAA31463


About Us

Do you see yourself as Crowne Meetings Director? At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where YOU come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title. At Crowne Plaza, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. The Crowne Plaza Resort Salalah sets in 45 acres of private tropical gardens and on a long stretch of pristine sandy beach. The resort enjoys an ideal location for Business, Meetings & Events and leisure Travelers. Recline on a well-lit beach and by the pool with sumptuous cuisine at the relaxing Crowne Plaza Resort Salalah. Receive a warm welcome from friendly Omani colleagues as you cross 42 acres of lush, landscaped gardens and enter into the gleaming lobby of Crowne Plaza Resort Salalah. We'll show you to your room or suite, or point you towards our 3 interconnecting pools, tennis and squash courts or par-3 garden golf course. A courtesy shuttle bus whisks you from Salalah International Airport to Crowne Plaza Resort Salalah in 10 minutes. We combine a resort getaway with easy access to the center of Salalah, just a 10-minute drive away. Lush hotel gardens lead to the gentle turquoise waters, lapping against the beach. Locals are drawn to our night-time attractions, from sumptuous themed buffets on the white sand at Ocean Blue Restaurant and panoramic sunset and ocean views at Dolphin Terrazza. Al-Khareef Pub, with its rich wood and stained glass, is a homely space serving draught beers. Dine al fresco on the Arabic-style terrace of Darbat restaurant or sip cocktails at the Splash Pool Bar.




Your day to day

People

  • Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers    
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance  
  • Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently  
  • Recommend or initiate any HR elated actions where needed   
  • Drive a great working environment for teams to thrive – connect departments to create sense of one team  

Financial

  • Hit all personal/team sales goals and maximise profitability  
  • Achieve budgeted revenues and personal/team meeting sales goals and maximise profitability.
  • Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans 
  • Help prepare the departmental budget and financial plans including the hotel marketing plan   
  • Create and implement meeting sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales 
  • Produce monthly reports and meeting sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan 

Guest Experience

  • Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
  • Build long term relationship with planners and hosts to increase loyalty to the brand
  • At pre-event planning stage consult with meeting planners to optimize all elements of the meeting / event including space, meeting / break flow, menu and design etc. to improve meeting efficiency
  • Arrange agreed details of meeting / event e.g. room set-ups, staging, and lighting
  • Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience
  • Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
  • Welcome the group and conduct the meeting brief prior to the start of the meeting / session
  • Enable high productivity whilst maximizing downtime
  • Relate to business needs and make sure team prioritizes the things that help our guests get their business done
  • Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day
  • Analyse and action against client satisfaction surveys to improve services
  • Conduct banquet and catering facility tours and entertain clients to enhance the guests meeting / banquet experience

Responsible Business

  • Raise the awareness and reputation of your hotel and the brand locally  
  • Identify improvements to marketing activities and overall hotel sales performance and work with other departments 
  • Ad-hoc duties – unexpected moments when we have to pull together to get a task done 



What we need from you

  • Experience in the same/similar role in the hotel industry.
  • Bachelor’s Degree / Higher Education qualification / equivalent in hospitality or related field
  • Due to the nature of the role, fluency in Arabic language and lady candidate are highly preferred
  • Excellent interpersonal and communication skills
  • Ability to diagnose problems, thoroughly analyze information and solve problems
  • Strong planning and execution skills
  • Strong adaptability in an environment of ambiguity or change
  • Business language and tools acumen



What we offer

In return we’ll give you a competitive financial and benefits package. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team.   Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,900 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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