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厦门集美海景皇冠假日酒店-Crowne Meeting Coordinator 皇冠会务协调员

Hotel Brand: Crowne Plaza
Location: Mainland China, Fujian, Xiamen

Hotel: Crowne Plaza Xiamen Jimei Seaview

Job number: HOTEL47734

About Us

• 编制每周会务预测报告和其它支持文件。 Prepare Weekly Events Forecasts and other supporting documents • 确保及时跟进并争取客户和相关部门的战略伙伴关系,从而推动宾客满意度达到极致。 Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction • 确保及时为客户提供总帐单并协助付款。 Ensure timely delivery of Master Invoice to customers and facilitate payment • 与预订部、市场销售部和餐饮部密切合作,确保会务的账目清楚明确。 Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled • 与皇冠会务销售团队同等职位的员工合作,在必要时为行业/客户提供要求的服务。 Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when appropriate • 与业务拓展团队合作,支持新业务的拓展。 Partner with the Business Development Team to support new business prospecting • 支持上级领导的日常运营工作。 Support daily operations of superiors • 与上级领导交流他/她所遇到的问题及其它相关信息。 Communicate to his/her superior any issues encountered and other relevant information • 出席并参与培训课程、每日例会及要求的其它会议. Attend and participate in training sessions, daily briefings and other meetings as required • 在会前计划程序中,向会务策划人咨询以确定最佳的会议室布置、会议/茶歇流程的建议、菜单策划、餐饮协调、餐台布置、装饰选择等,以提高会务的效果和效率。 In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity • 支持皇冠会务统筹主任/经理与每位会务策划人的每日会议,总结当日会务,审查消费情况、账单及协议结算之外的开支,并审核预计的最终账单。 Support the Crowne Meetings Events Executive/Manager in the daily meeting with each meeting planner to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing • 支持皇冠会务统筹主任/经理计划并与客户和餐饮服务员工召开会前准备会,确定有可能提升宾客体验的地方。 Support the Crowne Meetings Events Executive/Managerin planning and conducting pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience • 在必要的情况下,作为直接提供协助的联络人,使宾客的需求能够迅速得到满足,会务顺利运行。 Assigned upon situation, be the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly • 组织会后致电客户,收集反馈调查表并跟进客户获取活动反馈,确定更多的业务机会。 Organise post-event calls and collect Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

Your day to day

具有大专或同等学历。拥有服务业会务策划和/或相关经验者优先考虑。所要求的经验类型与水平可视运营规模和复杂程度而有所不同。 Diploma or equivalent qualifications. Relevant experience in meeting planning and/or relevant experience in the service industry would be an advantage. Type and level of experience required may vary based on size and complexity of operation. 应具备以下技能Expected to possess the following skills: • 良好的沟通和谈判技能。 Good communication and negotiation skills • 具有较强的组织技能,能够维护电子和书面档案系统。 Strong organisational skills required to maintain electronic and paper filing systems • 对制度和程序保持高度认识,在必要时能和所有人有效的交流知识。 Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable. • 具备清楚而有效的口头和书面表达能力,能从客户、技术人员、管理层和团队成员获取并向他们传达信息,以及编制报告。 Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports • 出色的电脑操作技能(包括微软办公软件) Excellent PC skills (including MS Office)

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