Concierge | Crowne Plaza Christchurch
Hotel Brand: Crowne Plaza
Location: New Zealand, Canterbury, Christchurch
Hotel: Crowne Plaza - Christchurch (CHCCS)
Job number: EMEAA34037
Crowne Plaza Christchurch is an IHG hotel located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.
With a contemporary style and design, we offer hotel accommodation with sweeping views over the city and beyond, and an outstanding guest experience.
That's where you come in! We're looking for a Concierge to join our team and be the friendly face who welcomes guests to our hotel.
Your day to day
You’ll provide great service and a memorable experience to our guests. Key responsibilities include:
- Welcome guests on their arrival and assist with enquiries
- Build relationships with our regular guests
- Assist guests with their luggage
- Manage guest mail and courier services
- Provide detailed knowledge of the hotel's activities, tourist information, events in Christchurch, location of major buildings and places of interest, etc.
What we need from you
- A passion for providing an outstanding guest experience
- Great communication skills with a friendly, approachable character
- Ability to multi-task and use initiative
- Previous experience in a hotel, airline, travel or similar customer service environment
- Ability to drive both manual and automatic cars is essential as we occasionally provide valet parking
What we offer
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:
- paid birthday leave
- full training provided
- daily laundered uniform
- additional parental leave benefits
- flexible work options
- proactive health days
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.