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Concierge (Full-time & Part-time) | InterContinental Sydney

Hotel Brand: InterContinental Hotels
Location: Australia, New South Wales, Sydney

Job number: EMEAA34496


About Us

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

We are delighted to be at the final stage of our exquisite $100-million-dollar hotel refurbishment, set to transform all guest rooms, suites and public spaces; introduce new restaurants and bars; and restore the heritage features of our landmark building.

We invite you to join us at this incredibly exciting time for our hotel as Concierge.




Your day to day

As part of the Concierge team, you will coordinate any of our guests needs, including assisting with pre-stay communication and transportation requirements as well as connecting guests with their room and hotel facilities once they arrive.

As the external face of the hotel, you'll also be the brand ambassador and develop great working relationships with internal and external stakeholders. The most important part of creating memorable experiences for our guests will be sharing your insider knowledge of Sydney and surrounds as a destination.

We're expecting someone who champions the InterContinental Luxury Fundamental Service Behaviours each and every shift.




What we need from you

Are you refined, personable, knowledgeable, proactive, meticulous & curious?

The successful Concierge candidate will need to demonstrate these behaviors every day, whilst having a working knowledge of hotel property management systems such as Opera.

You will also have similar Bell / Concierge / Front Office experience in an luxury environment focused on attentive guest service and have excellent personal presentation and communication skills

Ability to lift heavy objects and an unrestricted Australian Driver’s License is essential




What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

  • A fun, supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your career
  • Free meal on shift
  • Paid birthday leave
  • Enhanced parental leave program
  • Proactive paid wellness and mental health days
  • Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
  • A massive colleague discounts platform for all your favorite brands and retailers


Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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