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Concierge (Casual) - Crowne Plaza Hunter Valley

Hotel Brand: Crowne Plaza
Location: Australia, New South Wales, Lovedale

Job number: EMEAA25912


About Us

At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels &Resorts brand you're more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too! Whether travelling for business or pleasure, Crowne Plaza Hunter Valley is the perfect location for any occasion. Located in the heart of the Hunter Valley, just over two hours north of Sydney and offering premier resort accommodation with breathtaking vineyard views. Our guests can dine in our Hatted restaurant Redsalt, perfect their swing on the 18-hole golf course, enjoy a game of tennis or basketball and indulge in renowned local wines and produce at our onsite restaurant and bars. We are currently seeking casual Concierge team members to join our fast paced team!


Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Concierge you’ll respond to guest requests and enquiries to ensure complete guest satisfaction. You will assist them by taking their luggage up to the front desk on arrival with a warm handover to a Guest Service Agent, hastening back to greet the next guest. You will also be required to transport guests around the hotel resort in a hotel buggy, so a valid drivers licence is essential.


What we need from you

It’s a physical role and you’ll be on your feet most of the day, so fitness is important Strength – with occasional lifting of items up to 23 kilograms and or push/pulling heavy objects Communication skills -guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to... Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language -extra language skills would be great, but not essential Literate and tech-savvy -you’ll need a good grasp of reading, writing, basic math and computers You must have a general local knowledge of the area Valid New South Wales Drivers Licence You must have the legal right to work in Australia


What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. Your career journey will be supported through our life long development program. Enjoy the perks such as a 'free' duty meal whilst on shift, free onsite carparking, free rounds of golf at Crowne Plaza Hunter Valley, IHG hotel& food and beverage room discounts for all colleagues. We are proud to be IHG and we know you will be too! Visit http://careers.ihg.com/ to find out more about us.
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