Cocktail Server (Full-Time) l InterContinental Miami Downtown

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, and seven times TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

As a Cocktail Server, you will provide fast and courteous beverage service to guests and ensure quality presentation per established standards.  May also provide service of food from the restaurant and/or assist the Bartender with set-up and maintenance of appetizers or “happy hour” buffet.

DUTIES AND RESPONSIBILITIES:

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Perform pre- and post-shift side-work.  Stock service station.  Fold and stack cocktail napkins and prepare bowls of bar snacks.
• Record order on guest check and ring up on pre-check register or according to hotel procedures.  Complete customer payment transactions according to cash and charge procedures.
• Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary.  Empty trash and ashtrays.
• Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of appetizers or “happy hour” buffet, if applicable.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.    
• Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate with Bartender and kitchen for ordering and receipt of food and beverages.
• Perform other duties as assigned

What we need from you:

Qualifications and Requirements:

Basic reading, writing and math skills.  Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.  Must meet state legal age requirements.  Must speak fluent English.

This job requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc)
• Moving about the lounge and kitchen
• Bending, stooping, kneeling, lifting

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

What we offer:

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.