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Club Floor Receptionist

Hotel Brand: InterContinental Hotels
Location: Lebanon, Beirut

Hotel: InterContinental - Phoenicia Beirut (BEYHA)

Job number: EMEAA34414

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental®️ brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. InterContinental Phoenicia Hotel in Beirut is looking to hire a Club Floor Receptionist. Overlooking the Mediterranean, the Phoenicia InterContinental Hotel, Beirut is situated along the famous boardwalk, "Corniche" a few minutes from the city's business and banking district, and the ever lively and entertaining city center. The Phoenicia Intercontinental with 446 rooms and suites and 33 apartments, along with 5 F&B outlets, and one of the largest banquet facilities in Lebanon.

Your day to day

As a Club Floor Receptionist, You will responsible for : • Liaising as a coordinator between the guests of the Club Floor and the operating departments in the Hotel • Coordinating and applying all activities in connection with the day to day activities of the Club Lounge • Providing full information of the Club Floor benefits to the Club Floor guests • Participating in all activities related to the process of rooming at the Club Floors • Providing a personalized service to the guests of the club floor from arrival through departure and remaining in their company during their whole stay on a shift basis • Handling all the packing/unpacking requests of guests • Conducting inspection of the guests’ rooms prior to their arrival and checking amenities.

What we need from you

Ideally, you will have some or all of the following competencies and experience we are looking for: • Bachelor's Degree in Hospitality Management or related fields • 2 to 3 years Experience in a Five stars hotel, within a Front Office function • Fluent in Arabic and English

What we offer

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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