Club Agent 行政酒廊接待
Hotel Brand: InterContinental
Location: China, Beijing, Zhengzhou
Hotel: Zhengzhou (CGOZW), North Er-Qi Road, JinShui District, 450000
Job number: 116627
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Registers and rooms all arrivals according to established procedures
Greet the guests upon their arrival and escort them to the Executive Lounge for check-in if the reception desk if occupied by other guests.
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation if there is a need of assist. Co-ordinate with other departments or sections for all requires from guests.
Ensure the breakfast, afternoon tea and evening cocktails are set up accordingly.
Delivers newspaper and magazine in the Club rooms
Ensure the cleanliness of the Club Floor and lounge at all times
Knowledgeable in the F&B lounge menu and cocktail drinks
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also HUALUXE Hotels Group Loyalty programs.
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/ Executive Club Manager if he/she unable to assist
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
Daily to check through IHG Rewards Club members and VIPs list and arrival reports, to check rooms of expected arrival guests and ensure that amenities are prepared and ordered. Upon arrival, greet and welcome them.
Maintain files on Hotels facilities, airline schedules, transportation schedules / routes and course, map and other relevant tourist information.
Be conversant with all hotels’ activities by reading event order, Public Relations materials and also promotion of competitor advertisement in the media for details on special promotion.
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Rewards Club member and other VIP’s and with reference to hotel and to be a health or safety hazard
Required Skills –
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to read and write English
Proficient in the use of Microsoft Office and Property Management System
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
1 year experience in guest / customer service, or an equivalent combination of education and experience.
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