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Chief Concierge - InterContinental Chiang Mai Mae Ping (THAI)

Hotel Brand: InterContinental Hotels
Location: Thailand, Chiang Mai, Chiang Mai

Job number: EMEAA32550

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

• Local expert; cultural ambassador • Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure • Maintain effective communication with all related departments to ensure smooth service delivery • Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times • Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries • Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout • Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way • Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times.

What we need from you

• Proven experience as Chief Concierge • Experience in customer service or relevant role is an advantage • Proficiency in English; multilingual is strongly preferred • Excellent communication skills • Polite and confident with a great deal of patience • Ability in multitasking and time-management • Aptitude in resolving issues with a customer-focused orientation • High school diploma; degree in hotel management or relevant field will be a plus

What we offer

In return we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us more about yourself by clicking "Apply Online". We are an equal opportunity employer.
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