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Chief Concierge 首席礼宾司

Hotel Brand: InterContinental Hotels
Location: Mainland China, Fujian, Xiamen

Hotel: XMNLR - InterContinental Xiamen

Job number: HOTEL49649

About Us


Supervise and direct Bell Desk activities and Bell Staff


Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail


Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests


Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits


Ensure the lobby is always kept in an orderly fashion


Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management


Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times


Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures


Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently


Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.


Works with Superior and Human Resources on manpower planning and management needs


Works with Superior and Director of Finance in the preparation and management of the Department’s budget.


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