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Chief Concierge 礼宾部经理-HUALUXE Xi'an Chanba & Holiday Inn Xi'an Chanba

Hotel Brand: Hualuxe
Location: Mainland China, Shaanxi, Xian

Hotel: HUALUXE Xi'an Chanba & Holiday Inn Xi'an Chanba

Job number: HOTEL46282

About Us

• Supervise and direct Bell Desk activities and Bell Staff  对行李服务台的活动和行李服务人员实施监督和指导。 • Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail  负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人。 • Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests  提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。 • Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits  最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。 • Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean  确保大厅始终保持整洁,烟灰缸始终干净。 • Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management  在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。 • Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times  负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性。 • Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures  在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日。 • Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently  确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务。 • Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.  处理与客人相关的问题,在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。

Your day to day

Required Skills – 技能要求 • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.  拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Good writing skills  具有良好写作技能 • Proficient in the use of Microsoft Office and Front Office System  熟练使用微软办公软件和前台系统 • Problem solving, motivating, organizational and training abilities  具有解决问题,推理,号召,组织和培训能力 Qualifications – 学历 • Diploma in Hotel Administration, Hotel Management or equivalent  具有酒店行政管理,酒店管理或相关的大专学历。 Experience – 经验 • 2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.  拥有2年酒店宾客服务工作经验,包括6个月管理经验,或与此相当的教育和相关工作经验结合的背景。
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