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Chef Concierge - InterContinental Los Angeles Downtown

Hotel Brand: InterContinental Hotels
Location: United States, California, Los Angeles

Hotel: InterContinental - Los Angeles Downtown (LAXHC)

Job number: USA21909


About Us

Do you see yourself as a Chef Concierge? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.




Your day to day

Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.

FINANCIAL RETURNS

  • Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.  Handle reservations and obtain/issue tickets where applicable.

PEOPLE

  • Promote team work and quality service through daily communications and coordination with other departments.  Be aware and prepare for all in-house group meetings and VIP arrivals.

GUEST EXPERIENCE

  • Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.
  • Respond appropriately guest concerns or complaints in a timely manner.  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

RESPONSIBLE BUSINESS

  • Lead the day-to-day activities of the concierge desk.  Schedule employees to ensure proper coverage.  Assist with training of all concierge staff. 
  • Ensure all staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.
  • Perform other duties as assigned such as assisting the bell stand, providing luggage and assistance, and ensuring the lobby and concierge area’s appearance reflect highly on the hotel and company.



What we need from you

High School diploma or equivalent plus at least two year experience as a concierge or related discipline, or equivalent combination of education and experience.  Some College and knowledge of locale preferred.  Must speak fluent English.  Other languages desirable.

Membership in Les Clefs d'Or professional hotel concierge association is preferred.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 25 pounds
  • Handling objects such as phone, computer keyboard.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and third parties.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • Reading, writing, and math abilities are utilized often when completing departmental records/logs, recording guest requests, and computing estimates for events or activities.
  • May be required to work nights, weekends, and/or holidays.



What we offer

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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