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Chao Bar Supervisor - 大堂吧主管


Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing

Hotel: Beijing Chaoyang U-Town (PEGUT), No. 3 Sanfeng North Area, Chaoyang District

Job number: 107600

  • 经理不在时,组织交接班例会,确保员工知晓酒店的活动和运作要求

  • 监督现金操作和银行程序,建立和指导员工执行现金安全程序

  • 监督服务设备的维护

  • 控制库存和监督安全程序

  • 协助创造菜单和酒水列表

  • 负责大堂吧的日常管理,主要是服务程序和产品质量方面的管理

  • 和大堂吧经理一起检查服务程序,保证所有员工都能充分明白所要求的服务标准,制定的标准必须达到最高水平

  • 检查食品和酒水产品服务,保证它们符合酒店的酒水政策

  • 在营业高峰期,协助服务员为客人服务,并保证服务标准,客人满意程度高

  • 避免任何客人可能投诉和出现问题的地方,尽可能快速有效的解决问题

  • 遵守执行大堂吧经理和酒店管理人员分配的合理任务

  • 按照酒店和部门仪容仪表要求,经常检查个人卫生,注意仪表

  • 随时保持专业的形象,和客人及员工打交道时,态度友好,面带微笑

  • 必须明白餐厅酒水销售的重要性,保证每个服务员都尽了最大努力扩大销售量,并保证所卖的酒水符合质量要求和酒店的标准

  • 保证所有卖出的产品都正确纪录在账单上,确保所有项目都正确核算,向客人收取该收的费用

  • 在营业高峰时期,欢迎客人并为客人领座,保证客人快速入座,不要让客人在门口长时间等待

  • 确保所有的员工都在指定的岗位,指定的岗位清楚明确

  • 根据部门的标准和程序组织工作培训,并记录每一个员工的发展情况

  • 遵照酒店的制度和部门的程序, 培训及训练员工,并提供有建设性的反馈信息以提高工作成绩

  • 熟悉职业保健、安全职责相关政策和程序,以确保所有程序能得以安全地执行,并在职业保健和安全职责方针的指导下确保行为落到实处

  • 熟悉酒店的安全、救护、消防及紧急情况的程序,并能安全正确的使用各种设备

  • 与客人建立保持良好的关系以便满足客人的需要

  • 非常了解所有的产品与服务知识,以便向客人解释及出售酒店的服务和设施

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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