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Catering Sales Manager - voco Orchard Singapore

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2482x804-hotelsales
voco-tm-logo-jade-black-rgb-en
voco-tm-logo-jade-black-rgb-en

Hotel Brand: voco
Location: Singapore, Singapore

Hotel: Orchard Singapore (SINOR), 581 Orchard Road, 238883

Job number: 118596

PEOPLE​

  • Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.​
  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.  ​
  • Establish strong working relationship with Wedding couples and maintain accurate and updated information about their needs for their function.​

FINANCIAL RETURNS​

  • Manage weddings / events functions to achieve the optimum departmental revenue targets​
  • Follow up on potential sales leads​
  • Design and plan wedding packages to maximize the conversions and profitability for the hotel.​
  • Negotiate and review weddings / events packages offered to clients​
  • Represent the hotel in wedding shows and events as required​
  • Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.​
  • Prepare contracts for confirmed Weddings & social events​
  • Be up to date with current wedding trends and competitive packages in the market​
  • Confident and professional approach when dealing with clients and wedding suppliers​

GUEST EXPERIENCE​

  • Promote guest satisfaction and encourage referrals​
  • Handle feedback and resolve complaints from guests​
  • Maintain client files and update information daily in accordance with established departmental policies and procedures.  ​
  • Follow up with clients regularly during and after departure to ensure satisfaction​
  • Be a “Trusted Advisor” for the Wedding Couple during their journey with us, leading up to their Wedding Day ​

RESPONSIBLE BUSINESS​

  • Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.​
  • Perform other duties as assigned​
  • May serve as “manager on duty” as required​
  • Prepare event orders, proposals, confirmation and other agreements​
  • Perform other duties as assigned​
  • Maintaining a close working relationship with Vendors and Partners​

 

​What we need from you

  • Diploma/Degree in Marketing/ Tourism/Hospitality Management/Travel or related disciplines​
  • Minimum 3-4 years’ experience in Sales within the Hospitality Industry​
  • Good communication skills and shows initiative​
  • Committed to working on weekends, public holidays and evenings​
  • Well versed in systems such as: Opera​
  • Proficient in Microsoft Office applications​
  • Flexible work approach​

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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