C&B Sales Manager
Hotel Brand: Crowne Plaza
Location: Belgium, Bruxelles, Brussels
Job number: EMEAA22066
About UsAs C&B Sales manager youare our trusted advisor for clients from creating and developing the lead rightup to the invoicing of their event or group booking. You are a brand ambassadorand connect with the internal hotel team to ensure our guests and clients’ havethe experience they expect – and beyond.
Your day to day• Organise and coordinate direct day to day conference / convention activities • Respond to requests in a timely and correct manner (Crowne Plaza response time of 2 hours) • Follow up on requests and ensure the information is well kept in the CRM system in order to track the status of requests at all times for the purpose of accurate forecasting and increasing conversion. In detail: in the pre-event planning process, consult with the meeting planners the ideal setup, catering options to improve meeting efficiency and productivity. • Initiate and conduct client site inspections • Handle group reservations from request to rooming list to invoicing • Arrange all details of meetings, conventions and events in a timely manner in order to ensure all departments are aware and can organize themselves and their department (Banquet Event Orders) • Analyse post event client satisfaction by conducting phone calls after the event, inform the head of department and work out collectively on any actions that need to be taken accordingly • Proactively seek new business within the business segments of the hotel (for example but not limited to: government, travel agencies, MICE agencies, airlines…) • Provide relevant input to improve business goals and productivity, a creative mindset is key to achieve goals • Assist in tasks set out by the Director of Sales and Marketing (for example but not limited to: flyer distribution, improving the hotels’ or its outlets online presence, set up client meetings, organising client events, submitting corporate RFP’s…).
What we need from you· A confident communicator with strong interpersonal skills · Business language and tools acumen · Bachelor's Degree/higher education qualification/equivalent in hospitality or related field · Must speak local languages: French, Dutch and English · Well-groomed and professional appearance · Result oriented and driven · Flexibility and willingness to learn new job skills
What we offerWe’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.