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Bellperson (Full-Time) l InterContinental Miami Downtown

Hotel Brand: InterContinental Hotels
Location: United States, Florida, Miami

Hotel: InterContinental - Miami (MIAHA)

Job number: R206715


About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, sixth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.




Your day to day

JOB OVERVIEW:

Assist incoming and outgoing guests in transporting luggage to and from guest rooms.

 

DUTIES AND RESPONSIBILITIES:

  • Promptly and safely transport luggage to and from guest rooms.  May secure, tag and store luggage at guest’s request.
  • Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
  • Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 
  • Promote team work and quality service through daily communications and coordination with other departments. 
  • May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
  • Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.



What we need from you

Qualifications and Requirements:

High School diploma or equivalent, plus some guest service experience or hotel experience preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

  • Carrying, pushing, or lifting items weighing up to 100 pounds
  • Moving about the public areas
  • Handling objects such as luggage
  • Bending, stooping, kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
  • Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
  • May be required to work nights, weekends, and/or holidays.



What we offer

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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