Bellman - Crowne Plaza Muscat OCEC

A Bellman’s main duty is carrying luggage for the guests as they come to or leave the hotel. The Bellman should also attend the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them. Upon check-in, escorting guest to their respective rooms and explaining the rooms’ features is also a daily task.

YOUR DAY-TO-DAY:

• Opening the front door for guests, direct them to the check-in desk
• Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating)
• If any equipment is not working properly, report this to the maintenance department so that it can be repaired
• Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic “do not disturb sign” system, coffee making unit, minibar and telephone.
• Give guests information about directions, the hotel, hotel area and local tourist attractions
• When guests have checked out offer assistance with luggage (store it or carry to the vehicle)
• Giving directions to places of interest, sightseeings, shopping areas
• Ensure that each piece of luggage stored has hotel luggage tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag
• Delivers all guest messages/faxes/letters/parcels to the guest rooms
• Run errands requested by the Front Desk staff (eg. buying theatre or opera tickets)
• Loading and unloading luggage from/to the vehicles
• Coordinate the traffic of vehicles in front of the hotel (guests’ cars, limousines, taxis, minivans, buses)
• Provide car valet service: drive the guests’ cars to and back from the Hotel’s designated outsourced garage
• Maintain good relationship with all the departments of the hotel
• Follow all health & safety policies
• Implement, maintain and continue to improve departmental policies, procedures and service standards
• Carry out any other duties requested by Front Desk Agents or Front Office Manager
• Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance)
• Attend all meetings and trainings assigned by the Front Office Manager

WHAT WE REQUIRE FROM YOU:

• Good communication skills
• Good interpersonal skills
• Customer service skills
• Clean-cut, presentable appearance and well groomed
• Good team-player
• Very attentive and be able to think on his feet
• Extremely agile as the job demands speed and efficiency in its execution
• Good command of English, second language is an asset
• Driving license is a must
• Completed high school education that is equivalent

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.