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Bellman 行李员

Hotel Brand: InterContinental Hotels
Location: Mainland China, Shanghai, Shanghai

Hotel: InterContinental Shanghai Wonderland

Job number: HOTEL49902


About Us

information to guests about the hotel facilities and services

·         向客人提供关于酒店的设施和服务的信息。

·         Provide guest services and guidance

·         向客人提供服务和引导。

·         Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

·         熟知并称呼客人的名字,特别是对于常客和长包房的客人,并在客人经过大厅时与其打招呼,随时留意是否有可以为客人提供服务的情况出现。

·         Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

·         保持大厅的整洁,如果需要大清扫的话应通知礼宾主管或行李领班。

·         Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

·         上班时要保持好的发型,注意服装的干净,鞋要擦净并上光,并保持制服的整齐清洁。

·         Help other employees in department, replacing them temporarily when necessary

·         帮助部门内其它员工,如有必要则暂时代理他们的工作 。

·         Keep the baggage room clean and in order before going off duty on each shift

·         每次交班前均保持行李室的整洁。

·         Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain

·         当报纸送到后进行适当整理,然后按行李领班的要求将其送至客人房间。

·         Use the Duty Log to document matters of importance

·         使用工作日志来记录重要事项。

·         Operate Communicates equipment

·         操作通信设备。

·         Arrange transport and coordinate luggage

·         负责安排交通并协调行李事宜。

·         Manage the key system securely

·         对钥匙系统进行安全管理。

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