Bell Person - The InterContinental Washington DC, The Wharf

Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
Promote team work and quality service through daily communications and coordination with other departments.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.