Banquet Supervisor - Crowne Plaza Muscat OCEC

The Banquet Supervisor oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet supervisors are also responsible for training and coaching of the banquet staff.

YOUR DAY-TO-DAY:

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner.
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded.
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction. 
• Coordinates with other departments to arrange for the delivery of requested services. 
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service. 
• Ensures all functions are set and staff is prepared and organized before required time on BEO. 
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive. 
• Ensures proper setting of buffet tables and other food service tables. 
• Arranges for and ensures proper sequence of service for each event. 
• Supervises clearing and post function cleanup and garbage removal. 
• Maintains clean and orderly back areas, pre-function areas and storage areas. 
• Assures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event. 
• Supervises the handling, storage, and security of all catering service equipment and decor. 
• Assists with staff training programs. 
• Conducts regular staff meetings to build rapport and ensures colleagues are well informed. 
• Clearly projects the visions of the department and measures progress. 
• Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience. 
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency. 
• Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events. 
• Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms. 
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective.

WHAT WE EXPECT FROM YOU:

• Accredited certificate or diploma in catering, culinary Arts, hospitality, or similar.
• Bachelor's degree in hospitality and culinary arts preferred.
• 2 years of experience in banquet operation, or similar.
• Ability to plan banquets, manage budgets, and meet deadlines.
• Experience in supervising banquet venue staff.
• Ability to collaborate with Sales team and Kitchen team.
• Extensive knowledge of catering equipment and venue requirements.
• In-depth knowledge of hospitality industry best practices.
• Excellent interpersonal and communication skills.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.