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Banquet Manager 宴会厅经理

Hotel Brand: Holiday Inn
Location: Mainland China, Tianjin, Tianjin

Job number: HOTEL48419

About Us

主要职责﹣(职务的主要工作) • Take responsibility for the co-ordination and monitoring of all meetings and convention 负责各类会议的协调和监督工作。 • Ensure contracts are completed and revised 确保合同的签定和修改。 • Manage the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning 管理部门的标准工作程序,如确保在开始规划业务前签定合约。 • Manage the rooming list process 管理团体名单。 • Co-ordinate the allocation of space for the conference and associated events 协调会议和相关活动的场地分配工作。 • Entertain clients 招待客戶。 • Liaise with the Reservations Department for room availability and room preferences 就房间供应能力和类型联系预订部。 • Liaise with the following departments in procurement of the business: 联系以下部门进行工作调配: o Sales Team 销售小组 o IHG reservations office 洲际酒店集团预订办公室 o Regional Sales and Marketing 地区市场销售部 • Conduct room familiarizations and site inspections 进行熟悉房间和视查场地的工作。 • Monitor Competitor activities 监测竞争对手的工作。 • Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference Bureau, travel agents, tour operators, airlines, corporate accounts 同业务供应商,会议策划人,客人和会展部门,旅行代理,旅游运营商,航空公司,公司客户保持和发展关系。 • Supervises the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved. 监督宴会部员工,设施的工作情况,以及销售和成本,确保部门获得最大的利润。 • Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance: 持续性的控制和分析以下工作,努力确保获得最优的绩效: o Quality levels of product and service 产品和服务的质量水平 o Guest satisfaction 宾客满意度 o Merchandising and Marketing 市场销售 o Operating costs 运营成本 o Sanitation, cleanliness and hygiene 公共卫生,卫生与清洁 • Oversees the preparation, presentation and service of banquet Food and Beverage products to ensure highest quality at all times 管理宴会食品和宴会产品的准备,布置和服务工作,确保一贯性的提供最优的服务质量。 • Establishes and maintains effective employee relations 与员工建立和保持良好的工作关系。 • Supervises and coordinates in liaison with the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as: 在考虑以下因素后与餐饮经理和总厨一起监督和调配宴会的报价和准备工作,以及饮料和酒水单: 当地的规定 市场需求 竞争 潮流 食谱 有可能的支出 可提供的餐饮产品 广告促销 与采购经理联系有关宴会部特殊的采购要求等事宜。 参加酒店部门领导周会和餐饮部门的会议并提供建议。 设立并维护一套记录系统,包括: 所有完成的会议活动的文件 宴会和预订记录 顾客联络档案 销售推广计划 会议室的使用 菜单文件 促销文件 活动文件 工会信息 临时员工档案 向介绍的业务进行推销,跟踪和有可能的销售线索 协助餐饮经理以下工作: 审查工作检查单 部门报告 要求的其它报告。 和人力资源部一起进行人力规划和管理需求。 和销售经理和餐饮经理一起编制和管理部门预算。

Your day to day

Required Skills – 技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 • Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题,推理,号召,组织和培训能力 • Good writing skills 具有良好写作技能 • Leadership skills. 具有领导技能 Qualifications – 学历 • Diploma in Hotel Management, Sales & Marketing or related field. 酒店管理,市场销售或相关专业的大专学历。 Experience – 经历 • 3 years related experience, including management experience, or an equivalent combination of education and experience 3年相关工作经历,包括管理经验,或与此相当的教育和相关工作经验结合的背景。 3. ACCOUNTABILITY 责任 Number of employees supervised – 管理的员工 Direct  Asst Banquet Manager / Banquet Services Manager   直接 宴会助理经理,宴会服务经理 Indirect Banquet Services Employees 间接 宴会服务员工 Annual Operating Profit/Payroll Budget – 年度经营利润和薪金预算 • Department Budget 部门预算 • Sales Target 销售预算 Key Metrics – 主要绩效指标 • Departments Budget 部门预算 • Sales Target 销售目标 • Employee Satisfaction Survey 员工满意度调查 Decision Making Responsibilities (Decision Rights) – 决策职责(决策权) • Department Budget 部门预算 • Guests Requests 宾客要求 4. KEY RELATIONSHIPS 主要关系 Key Internal Relationships – 主要内部关系﹣ • Hotel Employees and Corporate Employees 酒店员工和公司员工 Key External Relationships – 主要外部关系﹣ • Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community. 与酒店外的顾客和个人交往,包括但不限于:目前和可能的客户,业主公司代表,供应商,竞争对手和所在地社区成员。

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