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Banquet Manager宴会厅经理

Hotel Brand: Regent Hotels & Resorts
Location: Mainland China, Shanghai, Shanghai

Hotel: Regent Shanghai Pudong

Job number: HOTEL50428

About Us

  • 确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

  • 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

Ensures that employees also provide excellent service to internal customers in other departments as appropriate

  • 礼貌而高效地的方式处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

  • 与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships

  • 与客人建立并保持良好的客户关系。

Establishes and maintain good customer relationships with customers.

  • 协助确保餐饮部运作符合其酒店策略,适当执行酒店规章。

Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate

  • 监督部门营运手册的准备和更新工作。

Oversees the preparation and update of individual Departmental Operation Manuals

  • 定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。

Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary

Your day to day

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
  • 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
  • Problem solving and training abilities.
  • 具有解决问题和培训的能力
  • 4 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.
  • 4年相关工作经历,或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。
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