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Associate Manager, Loyalty Internal Communications Hotels

Hotel Brand: IHG Corporate
Location: United States, Georgia, Atlanta

Hotel: Corp Atlanta Ravinia (ATLR3)

Job number: R198307

About Us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

The Associate Manager, Loyalty Internal Communications (Hotels) will have responsibility for the effective communication of all IHG One Rewards loyalty initiatives and in partnership with Guest Experience Shared Services (GXSS) ensure the effective use of all channels, e.g., Hotel Experience Champions.

Specifically, this role will be responsible for:

  • In partnership with Global Communications assist in developing a Communications Plan to support the rollout of all key initiatives
  • Maintaining a IHG One Rewards Hotel Messaging calendar, and executing on it with key communications stakeholders; assist in the writing of hotel communications
  • Ensuring all loyalty messaging across all channel accurately reflects the program(s) and update for any new initiatives
  • Hotel Experience Champions – collaborate with GXSS to ensure Champions have accurate loyalty related information, coordinating and providing content for the monthly Hotel Experience Champions Calls
  • Hotel Experience Champions platform – working alongside GXSS to ensure the platform is updated and accurately reflects the loyalty program
  • Work in partnership with the Acquisitions team to support the effective communication and rollout of their key hotel facing initiatives

Other key priorities include:

  • Budget management
  • Collaboration with peers and key stakeholders – Identify and coordinate synergistic opportunities to drive core program delivery and performance
  • Follow up, as appropriate, to ensure timely execution to meet established deadlines


What we need from you


Education & Experience:

  • Bachelor’s or master’s degree level in Hospitality, Communications, Data/Insight management, project management or an equivalent combination of education and work-related experience
  • 2-5 years progressive experience in marketing, communications with demonstrated proficiency in multiple disciplines related to the position. Travel, hospitality or service industry experience is a plus.


What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.  

Not Applicable for Colorado Applicants

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