Assistant Restaurant Manager - Chinese Cuisine (Open for Malaysian and Permanent Resident Only)

Interact with outside contacts 

Guests – to ensure their total satisfaction 

Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. 

Regulatory agencies – regarding safety and compliance matters 

Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies 

Work closely with Restaurant Manager on planning and executing restaurant promotional activities. 

To assist other outlet’s or department whenever requested by the HOD. 

Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation. 

Develop formal training plans and conduct on the job training sessions for Food & Beverage department employees. 

Assist with the compilation of new menus (F&B) and ensure POS form raised with correct pricing. 

Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices. 

Actively provide feedback on products and what can be implemented to achieve the budget. 

To manage overtime and casual labour costs effectively 

Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments. 

Ensure guests are greeted upon arrival.  Respond appropriately to guest complaints 

Maintain the guest database for the hotel’s F&B special events. 

Respond to all guest’s enquiries in regards to the Food and Beverage department and its operations. 

Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. 

Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant. 

Schedule employees to ensure proper shift coverage. 

Attend and contribute to daily and weekly Food & Beverage departmental meetings. 

Supervise day-to-day shift activities of one or more food and beverage outlet(s). 

May serve as Manager on Duty. Perform other duties as assigned. 

Actively check restaurant furniture’s and operating equipment’s are in order and in working condition. 

Responsible to update restaurant preventive maintenance list and report to Engineering for any defects/faulty 

Flexible – night, weekend and holiday shifts are all part of the job. 

Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language. 

Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to. 

Literate – you’ll need a good grasp of reading, writing and basic maths.