Assistant Human Resources Manager
Hotel Brand: InterContinental Hotels
Hotel: InterContinental - Aqaba (Resort Aqaba) (AQJHA)
Job number: EMEAA24813
About UsAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. InterContinental Aqaba Resort (264 rooms) Perfect for Red Sea holidays and business, this Aqaba resort has a private white-sand beach lapped by turquoise waters. Luxury guestrooms with balconies overlook a lagoon-style pool. Chic restaurants offering different settings that vary between elegant and smart casual. We are looking for an Assistant Human Resources Manager who would promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hire to Retire.
Your day to dayFINANCIAL RETURNS • Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented. • Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention. • Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.) PEOPLE • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hire to Retire. • Identify, recruit, and make recommendations for hiring candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets. GUEST EXPERIENCE • Interact with outside contacts: • Candidates and applicants – discuss employment opportunities and conduct interviews • Guests – to ensure their total satisfaction • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. • Regulatory agencies – regarding safety and compliance matters • Other contacts as needed (Professional organizations, community groups, local media). RESPONSIBLE BUSINESS • Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process. • Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, wage and hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures and practices. • Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs. • Ensure worker’s compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, which safety programs are implemented, and that employees are motivated to follow safety procedures. • May coordinate and administer locally developed specialized recognition programs. • May serve as “manager on duty” as required. • Perform other duties as assigned.
What we need from youQUALIFICATIONS AND REQUIREMENTS College degree ,plus 2 years related experience in Human Resources in Hospitality industry, or an equivalent combination of education and experience. Bachelor’s degree in Human Resources, Business Management or Professional HR designation (PHR, SPHR or other) preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff. • Problem solving, reasoning, motivating, organizational and training abilities are used often. • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. • May be required to work nights, weekends, and/or holidays. This job is second command in Human Resources for a large full service luxury or resort property, typically employing more than 250 employees.
What we offerThe ideal candidate will be result oriented and a self-motivated along with a positive attitude. You should have the ability to think laterally and display a high level of integrity. You should also have the ability to identify, impact and influence others. You are a strong team player, enthusiastic and flexible. In return we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".