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Assistant GEM Manager

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Hotel Brand: Six Senses
Location: Switzerland, Crans-Montana

Hotel: Crans Montana (SIRSS), Route des Telepheriques 60, 3963

Job number: 123070

The duties and responsibilities will include:  

Have a thorough knowledgeof all facilities and services offered by the hotel includingtype of rooms available as well as their location and layout,selling status, rates, and benefits of all packages plans,credit policy of the hoteland reservation coding.  

Understand the hotel's policy on guaranteed reservations and no-shows.   

Process advance deposits on reservations.   

Track future room availabilitieson the basis ofreservations. Iam able todetermine room rates based on the selling tactics of theresort.  

Oversee themanagement of the guest history and profile system in conjunction with the Reservations Manager.  

Support the Director of Roomsand focus on the rejuvenation of the room experience.   

Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined/metand oversee the overall smooth operation of guest arrivals.  

Ensure that all set policies, procedures, best practices are in place and rigorously enforced.  

Instill a cost-focused philosophy through training and education.   

Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.  

To execute the position of Assistant Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:  

Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.    

Fluent in English; and French are preferred.  

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say. 

A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin...

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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