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Assistant Executive Housekeeper - Housekeeping - InterContinental® Hotel and Crowne Plaza® Hotel Dubai Festival City

Hotel Brand: InterContinental Hotels
Location: United Arab Emirates, Dubai, Dubai

Hotel: InterContinental - Dubai - Festival City (DXBHB)

Job number: EMEAA36978

About Us

Do you see yourself as Assistant Executive Housekeeper for InterContinental Hotels Group®  Dubai Festival City?  

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.  Imagine working for a company that gives you Room to be yourself.  Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.  

Your day to day

Reporting to the Executive Housekeeper, the Assistant Executive Housekeeper will be responsible for leading the Housekeeping team whilst ensuring high standards are achieved.

Your day to day:

  • Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
  • Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
  • Carry out special requests from guests, VIPs, repeat visitors and club members.
  • Help guests with their questions and complaints to achieve complete guest satisfaction.
  • Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
  • Maintain proper inventory levels managing cost per room for supplies and labour.
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
  • Educate and train all colleagues in compliance with local laws and safety regulations.
  • Ensure all colleagues are properly trained, maintain appropriate standards for dress, hygiene, uniforms, appearance, posture, conduct of Housekeeping personnel and have the tools and equipment to carry out job duties.
  • Leading the team to maximise financial performance, continuously driving productivity & cost control improvements, whilst leading and inspiring a positive and productive work environment for others.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  • Previous leadership experience within a Housekeeping Department in a hotel of similar size and complexity
  • Experience in supervising a team with a focus on training and developing the team to driving high standards and colleague engagement
  • Proficient in the use of Microsoft Office & ideally Opera
  • Ability to work well in a fast-paced environment and ability prioritise workload
  • Detail focused, with strong communication and organisational skills as well as the ability to build rapport quickly and manage multiple stakeholders

What we offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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