Analyst - Performance Improvement & Operations Support

Key Responsibilities:

1. Performance Analysis:
   • Monitor and assess operational performance through the analysis of key performance indicators (KPIs).
   • Identify performance gaps, trends, and areas for improvement across various departments and revenue centers.
   • Provide regular reports on business performance and suggest actionable recommendations based on findings.
2. Process Improvement:
   • Support the identification of process inefficiencies or bottlenecks that affect business performance.
   • Collaborate with cross-functional teams to design and implement process improvements.
   • Analyze existing workflows and suggest changes to improve operational efficiency.
3. Operational Support:
   • Provide ongoing support to operational teams by analyzing data and assisting with day-to-day operations.
   • Assist in resolving operational issues by using analytical tools and data to identify root causes.
   • Work with department leaders to ensure smooth execution of operational activities and project timelines.
4. Data Analysis & Reporting:
   • Collect, analyze, and present data to evaluate the impact of operational changes and improvements.
   • Develop and maintain dashboards, performance reports, and visualizations to communicate findings to stakeholders.
   • Ensure data integrity and accuracy for all performance-related reports.
5. Collaboration with Stakeholders:
   • Work closely with department managers, operations teams, and other key stakeholders to understand operational needs and provide analytical support.
   • Collaborate with project teams to ensure performance improvement initiatives are aligned with business goals and objectives.
   • Provide regular updates and presentations to leadership on performance improvement efforts.
6. Project Management Support:
   • Assist in managing projects aimed at operational improvement, ensuring they are executed on time and meet quality standards.
   • Track progress and help to prioritize tasks based on business needs and impact.
   • Ensure clear communication and alignment across teams during the implementation of improvements.
7. Continuous Improvement:
   • Promote a culture of continuous improvement by identifying best practices and assisting teams in adopting more efficient ways of working.
   • Stay up-to-date with industry trends and methodologies for performance improvement and operational excellence.

Skills & Qualifications:

• Educational Background:
  • Bachelor’s degree in Business Administration, Operations Management, Data Analytics, Industrial Engineering, or a related field. A Master’s degree is a plus.
• Experience:
  • 2-4 years of experience in performance analysis, operations support, process improvement, or a similar analytical role.
  • Experience working with performance metrics, KPIs, and business analysis tools.
• Technical Skills:
  • Proficiency in Microsoft Excel (advanced functions), and experience with data visualization tools like Power BI, Tableau, or similar software.
  • Knowledge of process improvement methodologies such as Lean, Six Sigma, or Kaizen is a plus.
  • Experience with project management tools (e.g., Trello, Asana) is beneficial.
• Analytical Skills:
  • Strong analytical abilities with a knack for identifying patterns, inefficiencies, and opportunities for improvement.
  • Ability to work with large data sets and transform them into actionable insights.
• Soft Skills:
  • Excellent communication skills, both written and verbal, to present findings and recommendations clearly.
  • Strong collaboration and interpersonal skills to work effectively with cross-functional teams.
  • Detail-oriented with a strong ability to manage multiple priorities in a fast-paced environment.

Desired Attributes:

• Proactive and solution-oriented with the ability to drive change.
• Strong organizational skills and a passion for continuous learning and improvement.
• Comfortable working under pressure with the ability to meet deadlines.
• Ability to adapt to a dynamic work environment and take on new challenges.

Key Performance Indicators (KPIs):

• Timeliness and accuracy of performance improvement reports and analyses.
• Impact of implemented process improvements on operational efficiency and effectiveness.
• Success in identifying and resolving operational issues, reducing bottlenecks, or inefficiencies.
• Contribution to team performance and alignment with organizational goals.