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Administrative Assistant 行政助理

Hotel Brand: Crowne Plaza
Location: Mainland China, Hubei, Shennongjia

Job number: HOTEL49937

About Us

• Maintain and updates F&B files, as follows: 维护和更新餐饮部的文件并跟进 - Banquet event orders for the day 宴会厅当天的预定单 - Daily F&B reports 每日餐饮报表 - F&B duty rosters 餐饮部排班表 - Room occupancy 客房住房率 - Forecasts / budget 预算 • Types correspondence and ensure accuracy of grammar, composition and format 以正确的形式写文件 • Handles incoming and outgoing calls according to hotel standards以酒店的标准接听或拨打电话 • Clears IN/OUT trays for F&B division and distributes to addresses concerned 清理和分发餐饮部的相关文件 • Ensures proper requisitioning and control of office supplies; follows up on delivery of materials where need 适当的运用和控制办公物品 • Ensures all correspondences, faxes, messages, emails are responded in a timely manner / disseminated accordingly 及时的查看并答复邮件,信件或传真,有必要时转发给相关人员 • Handles and follows up on assignments as assigned by superior跟进和解决上级所分配的事情 • Ensures security and upkeep of all department confidential files保存部门的秘密文件并确保安全 • Handles all appointments concerning the superior(s) and keeps track of his / her daily schedule and engagements 替上级合理的安排时间表及约会 • Ensures all arrangements are made prior to meetings (booking of function room, set ups, meeting materials etc.) 确定事前预定的会议(预定会议室,摆台及会议所需物品) • Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication 和同事及其他部门之间的协调工作 • Inform concerned personnel of details of meeting 通知相关人员会议的信息 • Takes minutes for the meeting as required; ensure to disseminate minutes to all concerned 每天记录会议内容并发送给相关人员 • Prepares necessary contracts as instructed by superior 根据上级的指示制定合同 • Maintain updated file of contracts and all matters pertaining to entertainers in hotel 将合同存档并复印给相关部门 • Ensures arrangements in relations to entertainment contract are followed up 随时跟进合同的进度 • Keeps track of contract duration and reminds superiors on expiration as needed 关注合同的有效时间并提醒上级 • Follows up on promotion details, upon instruction to ensure that necessary promotional materials (manuals, flyers etc.) are prepared 跟进推广的信息并提前准备推广资料(如宣传单、宣传册等) • Ensures personal awareness of the activities and services within the hotel in order to promote the property and be responsive to customer inquiries 积极地推销让客人了解并尝试我们的推广 • Handles all appointment requests for superior and schedule accordingly 有效的、及时的完成上级所分配的任务 2.General Duties 常规工作 Interacts with other departments to provide additional o • Maintains good relationships with colleagues and contributes to team spirit 和同事之间保持好的沟通,有团队精神 • Ensures timely reporting of malfunction, followed up with maintenance of appropriate office equipment when required 当办公设施设备坏时及时的报告并跟进设施设备的维修 • Attends schedules training 按时参加相关培训 • Participate actively in company initiated employee activities 积极参加员工活动 • Adheres to the specified hygiene and personal grooming standards of the hotel 按照酒店的标准保持个人卫生和仪容仪表 • Adheres to the set procedures for attendance and timekeeping 严格按照酒店规定的时间出勤 • Maintains general cleanliness of the office 保持办公室清洁卫生

Your day to day

Required Skills – 技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. • 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 • Problem solving, reasoning, motivating, organizational and training abilities. • 具有解决问题,推理,号召,组织和培训能力 • Good writing skills • 具有良好的写作技能 • Leadership Skills • 具有领导能力 Qualifications – 学历 • Bachelor’s Degree or Diploma in Hotel Management, Food & Beverage, or related field. • 酒店管理,餐饮或相关专业的学士学位或大专学历。 Experience – 经历 • 3 years related experience, including supervisory experience, or an equivalent combination of education and experience • 3年相关工作经历,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
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