ANA InterContinental Tokyo/Food & Beverage Service staff
Hotel Brand: InterContinental Hotels
Location: Japan, Tokyo, Tokyo
Job number: EMEAA26750
About UsAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Located in the central of Tokyo and with a view of the Tokyo tower, ANA InterContinental Tokyo is a luxury hotel in the heart of the city's residential, government and diplomatic quarter.
Your day to dayJob overview :- The waiter is responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests • To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager, or his/her delegate and within the limits of the established Intercontinental Hotels Group policies and procedures • To be the main direct guest contact sales person and offer prompt service •To identify and anticipate guest needs by ensuring complete guest satisfaction At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: • Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities FINANCIAL RETURNS • Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly • Presents bills to guests and ensures settlement of the same • Promotes all menu items and promotions • Ensures all opening and closing duties are followed according to the checklist •Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables • Responsible for clearing and arranging the stations • Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured • Ensures that all billings are correct PEOPLE • Ensures that effective communication is carried out with all employees, while keeping an effective communication with your supervisor • Performs other duties as may be assigned by your supervisor from time to time • Complies with hotel rules and regulations • Complies with company grooming and hygiene, and uniform standards • Complies with timekeeping and attendance policies • Performs other duties and special projects as assigned GUEST EXPERIENCE Demonstrates service attributes in accordance with industry expectations and company standards to include: • Ensures that all guest welcomed, seated and thanked on departure with a smile • Being attentive to guests • Accurately and promptly fulfilling guest requests • Understands and anticipate guest needs • Maintains a high level of knowledge which will enhance the guest experience • Demonstrates a service attitude that exceeds expectations • Be able to promote the hotel (and InterContinental Hotels Group generally) products and services • Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities • Reports any guest complaints to the supervisor on duty RESPONSIBLE BUSINESS • Ensures compliance with relevant employment laws and hotel or company policies and procedures • Reads, understands and implements the relevant sections of the FLS policy • Participates in social activities (green engage, cause for jeans, blood donation, marathon, earth hour, etc.) • Performs other duties and projects as assigned
What we need from you• Should have at least 1 year experience in hospitality industry in 4-5 star hotel • Should have excellent knowledge about spirits and wines • Fluent in English and Japanese (speaking) is an advantage • Good knowledge about micros operating system • Good skills in customer service
What we offerWe’ll reward all your hard work with a great salary and benefits with great room discount with IHG hotels worldwide. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.