SPECIALIST RESERVATION SALES
Hotel Brand: IHG Corporate
Location: Mexico, Jalisco, Mexico City
Hotel: CRO Mexico City
Job number: AMER00401
Do you see yourself as a Reservations Sales Agent?What's your passion? Whether you're into bowling, bird watching or ballet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.Our Mexico's Reservations Center is currently seeking a Reservations Sales Agent to handle all facets of establishing hotel reservations at any of the IHG branded hotels globally. This role will answer incoming calls and provide information and sell to potential guests and clients wishing to stay or make a booking at any of our properties.
Your day to day
* Provide an industry-leading reservation solution in English and one or more language for all contacts* Champion BrandHearted behaviors by demonstrating knowledge, passion and pride.* Embrace the global and cultural diversity of our guest and business needs.* Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.* Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.* Inspire loyalty through personalized and efficient service driven by the guest’s needs.* Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.* Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)* Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.* Work effectively by understanding, trusting and using tools and information appropriately.
What we need from you
Legal authorization to work in Mexico is a must.Requirements include a High school diploma and previous call center experience in a sales capacity, or Hotel/Travel Industry reservations desirable, but not essential. You must be able to work within a rotating roster of shift work that includes evenings and weekends. Strong interpersonal and customer service skills, excellent verbal and written communication skills, working knowledge of Microsoft Word and Excel is required. English 80%.
What we offer
In return, we'll give you a competitive financial and benefits package which includes healthcare support, dental and life insurance. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer.