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宾客服务主管Guest Services Supervisor


Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Shenzhen

Hotel: Shenzhen WECC (SZXIC), No.8, Zhanyun Road, Baoan District, 518100

Job number: 117279

  • Conducts shift briefings to ensure hotel activities and operational requirements are known 
  • 进行有效的交接班简报工作,以明确酒店活动和运营要求Supervise front office operations during assigned shift including:
  • 在当班期间监督前厅部运营情况,包括:
  • Maintenance of guest information
  • 维护客户信息
  • Maintenance of information about local events
  • 维护当地活动的信息 
  • Compile occupancy statistics
  • 统计入住情况
  • Supervise the use of he public address system
  • 监督公共广播系统的使用
  • Supervise group bookings
  • 监督团组预订情况
  • Assisting with serious complaints
  • 协助解决严重投诉问题

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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