IHG Development EMEAA

IHG® is one of the world’s leading hotel companies, with well-loved brands, a world-class loyalty programme, and a purpose to provide True Hospitality for everyone.

We operate hotels in three different ways – as a franchisor, a manager and on an owned and leased basis. We focus on the mainstream, upscale and luxury segments of the hotel industry and have a targeted portfolio of brands individually tailored to meet guests’ needs and occasions.

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Work Experience powered by IHG^® Academy

The IHG^® Academy Work Experience programme gives you the chance to spend time working in one of our hotels or corporate offices and see for yourself what goes on behind the scenes. You'll leave with a better understanding of the hospitality industry, and your potential career options. You'll also gain valuable work-place skills that will set you apart from other candidates, no matter what career path you choose to follow.

Your career at IHG is far more than just a job - it's the beginning of your next adventure, the start of discovering just what you're capable of, no matter where you are on your career journey.

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Our Diverse Portfolio

Our diverse portfolio means IHG has the right brand to cater to any customers’ needs, whether for work or play, seeking island solitude, or the bustle of the inner city. This includes three of the world’s most iconic and recognised hotel brands: the luxurious InterContinental, the mid-priced leader Holiday Inn and the select serve category killer Holiday Inn Express. IHG also recently introduced new brands in our portfolio, namely the well-respected upper luxury brand, Regent; and a new upscale brand, voco™ that has been built on owner insights and guest trends.

Each one of our brands has a proven strategy for securing return on investment and because IHG owns less than 0.2% of our portfolio, it’s easy to see why our owners become the true representation and embodiment of the IHG brands.

For this reason, IHG spends considerable time and resource researching consumer insights to keep our brands relevant to customers and profitable for owners – ensuring each is tailored to local market nuances and carries the class and authenticity to make them preferred brands for years to come.

Our Brands

Our diverse portfolio of differentiated brands are well known and loved by millions of consumers around the world.

Six Senses

Regent

Intercontinental Hotels

Commercial System

The success of any hotel depends on its ability to consistently drive business at the right rates. And in today’s competitive environment, getting your hotel to market at a price that will drive sustainable returns is a complex business.

As a business led by a portfolio of strong, differentiated brands, IHG has built scale where it matters - in the most attractive markets and in the highest opportunity segments based on guests’ occasion needs. Our global presence across nearly 100 countries allows us to invest $1.2 billion in a system that continuously generates, converts, and retains demand for your property.

Across the globe, IHG has on-the-ground commercial resources that allow us to respond to local needs quickly and effectively, leveraging both our scale and local capability to maximise profitable revenue for your hotel and resort over the long-term.

Generating Demand

In a crowded and complex marketplace, IHG’s capacity to influence the buying decisions of our target guests comes down to price, time and location, and the ability to match their needs with a suitable hotel brand. Together, IHG’s powerful global salesforce, strategic brand and loyalty campaigns, digital marketing, social content and PR generate demand for your hotels and help to keep IHG front-of-mind when guests make a booking.

Driving direct bookings through powerful digital marketing
Deploying powerful, emotive content and leveraging third party endorsement through social media and PR
Investing in brand and loyalty campaigns to drive demand from high-value global bookers and travelers
Maximising B2B Sales

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Converting Demand

IHG helps your property convert demand into the most profitable revenue streams by providing lowcost direct booking channels to maximise the business potential of every guest. To do so, we are constantly strengthening our presence where our customers are spending time and continuously invest millions of dollars in developing mobile/digital assets and revenue management tools

Reaching guests through Web & Mobile channels
Driving bookings and providing customer care through voice channels (CRO)
Optimising revenue delivery through robust revenue management and sales tools embedded through rigorous training

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Retaining Demand

Loyalty drives profitable revenue growth and will enable us to increase market share to maximise your hotel’s revenue over the long term. Through IHG Rewards Club, IHG Business Rewards and InterContinental Ambassador, we strengthen relationships with our best customers by offering competitive rates, relevant benefits and memorable experiences through highly targeted, personalised communications.

Delivering our brands through memorable guest experiences and personal service
Creating competitive, relevant benefits and experiences for loyal members
Leveraging customer feedback through social insights and deploying highly targeted, personalised communications to drive loyalty

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employee TESTIMONIAL

I began my Kimpton journey in October 2019 and from the start, I felt at home. At Kimpton, it is all about creating “ridiculously personal experiences” and connecting with our guests in a way that makes them feel thoroughly welcomed. I have seen guests being surprised in the most wonderful of ways – from curated Harry Potter themed maps of Edinburgh , to animal themed room set ups for zoo lovers and many more!
have been working in hospitality for nine years and each day my role here as Guest Services Manager still allows me learn new skills while still doing my favourite thing, interacting with our guests!

Clare Murphy - Guest Services Manager

employee TESTIMONIAL

“I started working for Kimpton Charlotte Square in October 2020 as a Manager (with not much people management experience!).

With the encouragement of HR, I've now completed two Management courses covering Leading and Managing others. This has helped me to develop a new set of skills and grow my existing ones.

I feel that my wellbeing and work/life balance is valued by IHG and that this hotel is a place where I truly belong"

Tijana Babic – Housekeeping Manager

Our Benefits

We join recognition with a rewarding experience

Working for us means more than competitive pay and benefits. You can also expect recognition for your hard work, a healthy working environment and the right work-life balance.

Annual Leave

Additional day's holiday per year of service up to 33 days

Wellbeing & Private Healthcare

You and your family have access to our global Employee Assistance Program which offers financial, lifestyle and wellbeing advice.

We offer access to insurance such as private healthcare (dependant on Band)

Incentive Programmes

Some roles are eligible for incentives such as bonus which rewards you for your own and company performance

Colleague Recognition

We have a colleague recognition programme to celebrate and recognise peers’ success, as well as long service awards.

Insurance

In most markets we offer access to insurance such as private healthcare

Learning & Development

We will support you to grow as an individual

Pension & Savings Plans

We offer a range of pension and savings plans

Flexible Working

Flexible working arrangements can be discussed with your line manager to help balance work and home life

Hotel Discount

We offer both colleague and friends and family discount rates across our properties globally

Other Discounts and Offers

In some markets, we offer a range of discounts and access to preferential rates for shopping and leisure

Register your details

To keep up to date with future roles as hotel vacancies become available. Simply register to our talent community by clicking on the link below, submitting your details and preferences.

Click here to register

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