Marketingleiter für Restaurants und Bars

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• Effectively manage the restaurant by ensuring the following:|
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  • Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
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  • Adhere to opening and closing procedures
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  • Adhere to bill paying procedures
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  • Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
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  • Personally meet and farewell a minimum of 80% of your customers
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  • Encourage and motivate staff to provide optimum service during all shifts
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• Share recommendations and guest comments to Chef and Food and Beverage Management to reflect current customer profile
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• Develop and implement Promotions Calendar for F&B products in restaurant
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• Manage special event concepts
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• Anticipate market changes and review operations when necessary
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• Conduct competitor analysis
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• Create positive publicity opportunities
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• Manage customer database and utilize effectively
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• Up-sell property facilities
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• Actively pursue cost saving measures
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• Recycle wherever possible
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• Liaise with Sales Manager during tender process to obtain new accounts; in particular with food and beverage requirements
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• Manage wage and beverage cost
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• Forecasting
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• Stock control
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• Analyze food and beverage statistics through point of sale system
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• Works with Superior on manpower planning and management needs
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• Works with Superior in the preparation and management of the Department’s budget
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• Liaise with Chef for menu planning and menu engineering
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• Prepares duty roster of the team based on operational needs
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• Handling guest complaint and resolving them effectively to refrain problems from reoccurring
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• Setting targets for the team to ensure they are aligned to work collaboratively towards one goal
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• Making improvements to the running of the business and developing the restaurants
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• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
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• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
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• Problem solving, reasoning, motivating, organizational and training abilities.
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• Good writing skills
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• Leadership Skills
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True Hospitality for Good is at the heart of everything we do at IHG Hotels & Resorts. Join us and apply now at careers@ihg.com