Manager für Reservierungen

【Tasks】

• Manage room reservations and remaining room availability
• Communicate with the team when additional tasks are needed
• Arrangement and application for access to systems (computers, telecommunications equipment, etc.) necessary for employees to perform their work.
• Record and report system malfunctions.
• Management of employee and customer information
• Coordination with other departments to ensure brand standards.
• Liaise with other departments in order to respond to customer requests
• Supporting the Director of Rooms
•  Organizing the work environment
• Manage necessary reports
• Participate in new projects
• Monitor pick up reports
• Builds good relationships with competing hotels and travel agencies.
• Support the Assistant Manager, Supervisor and Team Leader of the Reservations Department.
• Staff development
• Shift management
• Support the Revenue Manager

【Experience】
At least 4 years of experience in room reservations or front desk.
Experience in management

【Ideal candidate】

• Excellent knowledge of room reservations.
• Able to work with a positive attitude even under difficult circumstances.
• Able to understand and anticipate market conditions.
• Business oriented and able to make good decisions.
• Able to work collaboratively in a team environment and build friendly relationships with the team and other departments.

【Language skills】
Able to communicate appropriately in Japanese and English.

【System】

• Operation of PC/Microsoft Office (Word, Excel, etc.)
• PC operation / Microsoft Office (Word/ Excel /Power Point )
• Reservation systems (Opera PMS, Optima, etc.)