Standort: Katar, Ad Dawhah, Doha
Katar, Ad Dawhah, Doha
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
Your day to day
As Reservation Agent, you will work with trend data to respond to Guest inquiries so to develop strong relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: • Manage telephone, fax and email inquiries in a prompt and professional manner and in accordance with brand standards ensuring accuracy and attention to detail at all times • Check the VIP arrival, special requests and no show record as well as pending reservation • Produce quotations and written confirmation to all clients • Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, guest services, selling techniques, and billing and processing contracts • Take over any other tasks and special projects which arise in the course of business
What we need from you
Ideally, you'll have relevant educational qualifications with a minimum of one year of similar work experience with excellent communications skills, written & oral proficiency in English. Experience in the hotel reservation system and its functionalities. You need to be people-oriented and highly passionate about your job with a great level of confidence. The right candidate portrays a professional image at all times and possesses strong multi-tasking and admin skills.
What we offer
We’ll reward all your hard work with great benefits – including a uniform, great room discount, and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.