Duty Manager

【Tasks】

• Greet guests and ensure smooth and courteous check-in and check-out
• Build rapport with guests, respond promptly to requests and complaints, and provide feedback for better guest satisfaction.
• Handle cash and credit card transactions with proper procedures.
• Manage and administer the day-to-day administration of staff, assigning work responsibilities, performance and development.
• Provide appropriate training to team members on business systems, security, service and quality.
• Manage in the event of an emergency and works closely with local police and fire departments.

【Experience】

• At least 3 years of experience in hotel front desk or equivalent.
• Experience in management.
• Preference will be given to those who have worked in a luxury hotel before.

【Ideal candidate】

• The ability to communicate clearly and openly with others based on trust.
• Able to communicate clearly and openly with others based on trust.
• A positive and aggressive attitude, never giving up, no matter what the situation. 
• Able to work flexibly with multinational staff and customers, while respecting differences.

【System】
Opera