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Reservation Agent at InterContinental Dubai Marina

Hotel Brand: InterContinental
Location: United Arab Emirates

Hotel: Dubai Marina (DXBPL), Dubai Marina

Job number: EMEAA38054


"About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

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Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

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If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel and Residences as Reservations Agent.

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InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.

Your day to day

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

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    |
  • Convert, quickly, inquiries into contracted business
  • |
  • Respond, positively, to sales inquiries to develop future sales leads
  • |
  • Identify sales leads, as appropriate
  • |
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • |
  • Provide prompt and efficient service while maintaining the hotels brand standards
  • |
What we need from you

Skills and Qualifications:

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    |
  • A passion for delivering great customer service
  • |
  • A highly professional telephone manner and excellent communication skills
  • |
  • Outstanding administration and organizational skills
  • |
  • Minimum 1 year of relevant experience in a similar role in hotels/hospitality industry
  • |
  • Strong interpersonal skills and excellent command of written and spoken English
  • |
  • Flexible with working hours and knowledge of OPERA system is preferred
  • |
What we offer

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

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So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG by clicking ""Apply Online"" now!

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We are an equal opportunities employer.

" "About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

|

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

|

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel and Residences as Reservations Agent.

|

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.

Your day to day

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

|
    |
  • Convert, quickly, inquiries into contracted business
  • |
  • Respond, positively, to sales inquiries to develop future sales leads
  • |
  • Identify sales leads, as appropriate
  • |
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • |
  • Provide prompt and efficient service while maintaining the hotels brand standards
  • |
What we need from you

Skills and Qualifications:

|
    |
  • A passion for delivering great customer service
  • |
  • A highly professional telephone manner and excellent communication skills
  • |
  • Outstanding administration and organizational skills
  • |
  • Minimum 1 year of relevant experience in a similar role in hotels/hospitality industry
  • |
  • Strong interpersonal skills and excellent command of written and spoken English
  • |
  • Flexible with working hours and knowledge of OPERA system is preferred
  • |
What we offer

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

|

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG by clicking ""Apply Online"" now!

|

We are an equal opportunities employer.

"

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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