Location: China, Beijing, Beijing

酒店: 北京科技有限公司北京 2 號樓 9 樓 101 室朝陽區江泰路甲 2 號



1. Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  


2. Registers and rooms all arrivals according to established procedures


3. Maintains intimate knowledge of departmental standards and procedures 


4. Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation


5. Maintains cashier float and ensures accurate daily report of all money received


6. Assists hotel guest’s currency exchange


7. Keeps abreast of all modifications to accounting policies and procedures

随时留意会计政策和工作程序的变化 。

8. Responsible and attends to guest’s request of using the service of safety box at all times


9. Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.


10. Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。

11. Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels


12. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service


13. Performs the audit balances and prepares all works for audit in an orderly fashion


14. When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival


15. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems


16. Maintains exemplary department standards of behavior and appearance and attitude as expected in a IHG Brand 


17. Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲 。


Required Skills –


• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

• Able to read and write English

• 能够读写英语

• Proficient in the use of Microsoft Office and Front Office System

• 熟练使用微软办公软件和前台系统



Experience –


• 1 year experience in guest / customer service, or an equivalent combination of education and experience.  

• 拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。

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