Hotel Brand: Regent
Location: China, Beijing, Beijing
Hotel: Beijing (PEKJB), 99 Jinbao Road, Dongcheng District, 100005
Job number: 100318
1.Monitor front desk personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
2.Attends to guest’s complaints, inquiries and requests, referees problems to Assistant Front Office Manager if he/she unable to assist.
3.Responds to all guest requests in an accurate and timely manner; and makes recommendations to guests based on local knowledge and hotel practices.
4.Keeps abreast of all modifications to accounting policies and procedures.
5.Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
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