Brand Services Manager

Role Purpose

Responsible for brand service design and support brand service landing

Key Accountabilities

•    Drive global brand service program regionalization from development, landing and sustain in GC hotels
- Support the global project team during the program development phase by reviewing the overall project plan, brainstorming the concept, reviewing the content and providing the regional nuances
- Validate the Chinese translation of the learning materials
- Develop the regional operational observation actions by working togethering with GC operation team, brand team, learning team and HRBP
- Working with the GC project team to develop the regional launch and communication Plan
- Continually collect hotel’s feedback to refresh and sustain the program in GC hotels by working together with GC project team.

•    Lead regional brand service program design, landing and sustainment 
- Work with brand team and operation team to understand branded requirement of the service differentiations for different brands or segment
- Leverage the consumer insights to develop brand service program framework 
- Source and manager the vendor with clear briefing, good project management and communication skill, budget controlling, contract signing and payment following-up.
- Manager the different function team’s expectation by well collaborations with Operation leaders, brand owners and HR leaders
- Regular communication with global brand or GXSS team to make sure the global consistence  
- Follow the Hotel Ready Process for hotel communication during different project phase

•    Drive brand employee culture building
- Work with GC project team to develop hotel-level or regional level activity to continuously enhance the branded service culture in hotel

Education

• University Students
• Related knowable of tourism management major is preferred

Technical Skills and Knowledge

• Minimum 5 years’ related experience in hotel industry operation or service training functions
• Good interpersonal skills and communication skills
• Fluency in verbal and written English and Mandarin
• Proficiency in PowerPoint and Excel